The FOI Modernization project by AOT Technologies addressed challenges faced by the Ministry of Citizens’ Services in managing Freedom of Information requests. By leveraging a user-centric approach, agile methodologies, and tools like formsflow.ai, the team developed a scalable, cloud-native solution that streamlined processes, improved collaboration, and reduced average processing times by nearly seven days while increasing on-time performance by 16%.
The FOI Modernization project by AOT Technologies addressed challenges faced by the Ministry of Citizens’ Services in managing Freedom of Information requests. By leveraging a user-centric approach, agile methodologies, and tools like formsflow.ai, the team developed a scalable, cloud-native solution that streamlined processes, improved collaboration, and reduced average processing times by nearly seven days while increasing on-time performance by 16%.
