Key Takeaways Telehealth Can Be Provided via a Smartphone: Telehealth services can be made more accessible by utilizing mobile phone capabilities, provided that the phone has audio and video capabilities that can be used for two-way, real-time interactive communication. Data Security is a Priority: The patient data is of utmost importance. Due to the sensitive […]
Key Takeaways Telehealth Can Be Provided via a Smartphone: Telehealth services can be made more accessible by utilizing mobile phone capabilities, provided that the phone has audio and video capabilities that can be used for two-way, real-time interactive communication. Data Security is a Priority: The patient data is of utmost importance. Due to the sensitive […]
Follow-up to the FOI Modernization Project – Ministry of Citizens’ Services This case outlines the project for modernizing Freedom of Information Requests (FOI) for the British Columbia Ministry of Citizen Services. This project was successfully rolled out to 24 ministry clients by January 2024, and legacy FOI data( > 6TB ) was migrated. The next challenge was addressing […]
The Challenge Student Aid BC faced challenges in delivering its financial assistance programs to post-secondary students in British Columbia. The existing technology, policies, and processes were outdated and misaligned with the modern student experience. Students struggled to access the full range of financial assistance options, and the Ministry staff encountered inefficiencies in managing and processing […]
Embracing Sustainability in Software: A Path Forward One often overlooked aspect of software technologies is their significant impact on sustainability. While digital systems reduce the need for paper and seem to generate less waste, their true energy consumption and environmental impact are less apparent. Although discussions around electronic waste have highlighted concerns about discarded hardware, […]
The FOI Modernization project by AOT Technologies addressed challenges faced by the Ministry of Citizens’ Services in managing Freedom of Information requests. By leveraging a user-centric approach, agile methodologies, and tools like formsflow.ai, the team developed a scalable, cloud-native solution that streamlined processes, improved collaboration, and reduced average processing times by nearly seven days while increasing on-time performance by 16%.
Speed the Process and Cut the Tedium Shifting tedious tasks from humans to robots saves time and money, and often increases reliability. Robotic process automation (RPA) is a form of business process automation that takes full advantage of the speed and reliability of “bots.” When matched with the power of formsflow.ai, a forms workflow can […]
